Refund policy

Returns & exchanges

We want you to love every Malibu Ski Club piece. If something isn’t quite right, you can return it within 30 days of delivery for a full refund or an exchange.

Conditions
Items must be unworn, unwashed and in their original condition, with all tags and swing tags attached and in their original packaging. Items that show signs of wear, washing, make-up or damage, or that have had their tags removed, can’t be accepted and will be sent back to you.

How to start a return
Email info@lovemalibuskiclub.com with your order number, the items you’d like to return, and whether you’d like a refund or an exchange. We’ll reply with a free prepaid return label for orders shipped within the US. Please contact us before sending anything back, as returns sent without a label can’t be processed.

Refunds
Once your return arrives and has been inspected, we’ll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Depending on your bank, it may take a few extra days to appear.

Exchanges
We’re happy to exchange for a different size or colour, subject to availability. We’ll ship your replacement free of charge as soon as your return is received.

Damaged or incorrect items
If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo, and we’ll make it right.

International orders
For orders shipped outside the US, please contact us before returning anything. Return shipping and any duties or taxes on international returns are the customer’s responsibility.

Questions
Contact us anytime at info@lovemalibuskiclub.com.